YVC Customer Questionnaire Questionnaire Your email * You'll see the discount code after you complete the questionnaire and we'll email it to you for safe keeping. 1. How did you first hear about Yarra Valley Caviar? * Internet / Google Search / Email newsletter Retail outlet / Fish Market Social Media Other; please specifyOther; please specify 2. How many times have you ordered from Yarra Valley Caviar? * First Time 2-4 times 5+ times 3. How satisfied were you with the packaging of your orders when received? * Very Satisfied Just ok Not good enough Too much packaging Please provide short comment regarding your answer 4. What was the reason for ordering from Yarra Valley Caviar? * Special occasion / Birthday Party Gift for somebody else Dinner party / event Just love having caviar in the fridge OtherOther 5. How do you find the website and online ordering process? * Easy to navigate A bit tricky to find what I’m looking for Painfully hard to finalise order Please provide any further comments to support reason 6. Did you receive email notifications of order, dispatch and delivery information? * Yes No Unsure if it went to junk OtherOther 7. Have you used any of the recipes or ideas from the website for serving suggestions? * Yes No Didn’t even know you had recipes on the website 8. Have you purchased caviar online elsewhere? * Yes No Please provide any comments on this purchase 9. Do you use the coupon codes from the Caviar Club newsletter for your discounted or free items? * Yes No Didn’t realise there were coupon codes? 10. In a few words please provide any feedback you feel we need to hear. Good, bad or otherwise. * 11. What age group are you * 18 - 30 31- 45 46 - 60 61+ Mind your own business Radio Buttons Option 1 Option 2 Time 121234567891011 : 0030 AMPM Rich Text Visual Text Tags NPS Number Tags Website/URL If you are human, leave this field blank. Submit
